The Return Process
As confident as we are in our gear, we understand that not everything is for everyone. If you feel like our speakers are not for you, then the first thing you’ll need to do is send an e-mail within 45 days after receiving the products to firstname.lastname@example.org and inform us that you’d like to return your purchase. Please be sure to include the reason why.
Shortly afterwards, somebody from Buchardt will respond to your request. Depending on where you are located, it’s either a prepaid shipping label that is emailed to you (America). Slam that on the box and deliver them to a UPS store. For the rest of the world, a pickup would be arranged at your decried date.
Wait for the product to land at a Buchardt approved destination. This process typically takes anywhere between 3 – 10 business days. It hinges entirely on where the product is coming from. Once the product arrives, we’ll inspect the product to make sure that it arrived with all of the original materials and is in like-new condition. Provided everything looks good, and it almost always does, then will reach back out and let you know that the product has been received and that the refund is being processed. In our experience, it usually takes anywhere from 7 to 10 days for the money to return back to your account. The €50 / €150
return cost would be deducted from the refunded amount.
Buchardt Audio provides 10 years warranty on speakers, 2 years on electronics, this includes the active module of our active speakers. Warranty starts from the date the products are received by the customer.
The warranty covers manufacturing defects which includes spare parts and labor.
The warranty does not cover flared speaker units, scratches/minor damage, wear and tear, misuse, incorrect connection, inadequate general maintenance, theft or fire.
The warranty covers only with a warranty certificate with information’s with the date of purchase.